Presentation: tbc

Heather is a Senior Lecturer in Water Governance at Cranfield University.

She started her career working as a researcher for a Canadian NGO, delivering projects and recommendations for improved water management policies at provincial and national levels. She then moved to the UK to complete her MSc and PhD, before joining Cranfield University in 2011.

Heather’s research explores the societal dimensions of the water and wastewater services sector. Her research interests include customer engagement in sector governance, the role of legitimacy and trust, as well as public perceptions and behaviour towards new technologies and approaches, such as water recycling and smart metering.

Through her track record of research projects, she has worked with water utilities and other stakeholders in the UK, Europe, North America and Australia. She has a particular interest in the boundary between social science and engineering.